Monday, February 1, 2010

Damage to underwater cable disrupts TM's internet service

Published: Sunday January 31, 2010 MYT 7:07:00 PM
KUALA LUMPUR: Telekom Malaysia Berhad's (TM) internet service on Sunday has been disrupted by a damaged underwater cable circuit at the Asian American Gateway (AAG) at Lantau, China.

A TM statement said with the damage at AAG which links Malaysia to the United States, customers surfing websites hosted in Hong Kong and the US would experience slow connection.

Those using internet protocol (IP) like virtual private network (VPN) and critical business applications linked to Hong Kong and US might encounter service disruption.

The statement said to overcome the problem, several internet lines were directed to alternative connections to reduce traffic congestion.

With the repair work, traffic to North America and Hong Kong would experience disruption while traffic to other countries would remain the same.

TM customers can report problems by calling the 100 line and choose "internet service" or sending email to help. - BERNAMA

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