Monday, September 14, 2009

The Blame Game.

While reading the article posted at Inforworld about Dirty Vendor Tricks.

My thoughts are is it always the vendor faults? What about the end-user, do they share the blames on the failures of an ERP implementation?

Based on my experience, while there are unscrupulous vendors, very often the end-user is as much to be blamed and has to bear responsibility for the failure as well.

1) They do not have a proper understanding of their requirement. Not documenting their requirements strategic, reporting, functional, processes and pain-points that they are now facing. So there is no benchmark to compare.

2) They are told that their friend, uncle, neighbor and some big name company are using it. So they reckon well, if it is good enough for them it is good enough for me.

3) They are won over by a salesman who is a top class demonstrator with slick graphics and colors. And it looks cool and with sexy interface and yes, believes it or not its “look and feel” as MS Office.

4) And worst of all the go for the lowest bidder and squeeze every little margin there is from the vendors. This is surely a win-lose negotiation.

Remember ERP is not a panacea for all ills nor it is a quick fixed (of years of accumulated problems) It is just a tool and the other side of the equation is planning, management of process and users (employees) expectation.
If you buy cheap-you buy twice!

It's unwise to pay too much,
but it's worse to pay too little.

When you pay too much, you lose a little money-that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.

The common law of business balance prohibits paying a little and getting a lot-it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.

JOHN RUSKIN (1819-1900)

Tuesday, September 8, 2009

SAGE SOLUTION – Sage Accpac ERP- Food & Beverages

Razor-Thin Margins, Cutthroat Competition – It’s Tough out There

The Food and beverages business operate in an environment where retail and restaurant chains are consolidating and becoming more powerful and demanding. Responsiveness and delivery accuracy determines who wins and who loses a customer’s business. In a competitive market with pressure on prices resulting in low margins, cost control is imperative.

You have to source and supply rapidly in an environment of unexpected change, an environment often driven by seasonal and promotional demand. On top of this, rules and regulations are becoming increasingly complex. With food safety and traceability now a major concern, end-to-end transparency along the food supply chain is essential.

To stay in the race, you have to be able to manage these processes effectively. At CAREWARE, we understand this.

That is why our food distribution solution offers:

• Better information visibility to improve your responsiveness and agility;
• Better support for your customer-facing activities to ensure customer satisfaction and loyalty;
• Improved integration and consolidation of your business process to reduce redundancy, maintenance needs and cost.

Careware has successfully implemented Sage Accpac ERP for Food and Beverage industry with fully-integrated solution that is easy to install, and inexpensive to operate. It can handle all types of products and processes in the food and beverage industry.

Some of the biggest issues in the food and beverage industry today is that of food safety and quality. As a result of growing concerns about food contamination risks, threats of bioterrorism and other food-related health and ethical issues, tougher standards are being implemented globally that are redefining the way imports enter some countries.

Lot traceability is a unique requirement of the food distribution business. Our solution for Food and Beverage provides support for total supply chain management and accommodate the unique needs, as spoil date, RMA, Stock aging, weights and units of measurements.

Operational Modules
• Order Entry
• Inventory Control
• Purchase Order
• Lot Tracking & RMA

Manufacturing Modules
• Manufacturing Order Level 1
• Production Planning Level 2
• Manufacturing Lot Track

Financial Modules
• Accounts Receivable
• Accounts Payable
• General Ledger & Financial

Monday, September 7, 2009

Corporate Culture

Who will care for the children?

We believe our corporate character is defined by our actions both at work and in our communities. Thanks to the efforts of our founder & Managing Director, Careware has a history of social responsibilities specifically aimed at helping children succeed.

The results have been euphoric. Many of these children are from very poor family from the squatters’ house of Kuala Lumpur, which lack the basic amenities. Many of these children are not send to school. Some of them are from Tamil school and because of their living conditions are not regularly attending classes and not performing up to par with others.

But the most meaningful and significant benefit has been building something that is far greater than us by helping to positively transform the lives of children. We believe we are better for it.
We are truly committed to making a difference in children lives. And we take our commitments seriously.

Belief Statements

• We believe in going the extra mile for our customers
• We believe in striving for excellence
• We believe in realizing dreams through teamwork
• We believe in tolerance & fairness between one another
• We believe in human dignity & individual strength
• We believe in kinship & in helping one another in time of difficulties
• We believe in contributing back to society

(Our MD Teaching English to the squarters children)

Friday, September 4, 2009

Enterprise Software Mergers and Acquisitions

If you run an ERP system, software industry consolidation is a very important issue. Your entire business is running on your application and you have placed a long term and expensive investment in your ERP vendor, not only in where the company's products are going but also in the very company itself. Once you buy, you are normally locked in for about a decade.

In the last few years there has been a tremendous amount of mergers and acquisitions in the enterprise software industry. The turmoil of the recent large downturns in the economy, has affected the manufacturing industry. Adding insult to injury, the chaos in both ERP solutions and solution providers has created a challenging predicament for manufacturers as they adjust to a myriad of changes in the global marketplace and also in their own businesses.

Fourth Shift has a colourful history. It was acquired by AremisSoft in 2001, a public company that had already bought some hospitality software vendors Softbrands. AremisSoft filed for Chapter 11 bankruptcy protection in March 2002. After some reorganization SoftBrand emerged as an independent company.

Fourth Shift->->AremisSoft->->SoftBrands->->Infor

One of its flagship products is Fourth Shift manufacturing which has dwindling sales. Recognizing the potential of Fourth Shift in the SMI market, it makes a special arrangement in 2004 with SAP to integrate/interface to its manufacturing suite to SAP Business One. Business One is SAP's small company system, which does not have extensive manufacturing systems functionality requires to serve small manufacturer of its own.

SoftBrands has stopped selling the non-SAP flavor Fourth Shift completely some time ago. Its own website and literature indicated a departure from selling the traditional Fourth Shift application but that it now focuses on Fourth Shift for SAP Business One.

Industry observers are on the consensus that SoftBrands are hoping that they will be acquired by SAP. But after batting eyelids for a number of years without response from SAP, a new suitor in Golden Gate and privately held business software company Infor Corp then becomes the knight in shining armour to acquired SoftBrands.

What is there in it for infor? She already owns many ERPs for manufacturing on all Tiers level. Perhaps the acquisition is for SoftBrands suites of Hospitality software.

Will Infor carry on the Fourth Shift's special arrangement with SAP thereby promoting and enhancing competitor ERP sales?

Will small manufacturer that is already on SAPB1 + Fourth Shift get further support and enhancement for the manufacturing portion?

Well you guess is as good as mine.