While reading the article posted at Inforworld about Dirty Vendor Tricks.
My thoughts are is it always the vendor faults? What about the end-user, do they share the blames on the failures of an ERP implementation?
Based on my experience, while there are unscrupulous vendors, very often the end-user is as much to be blamed and has to bear responsibility for the failure as well.
1) They do not have a proper understanding of their requirement. Not documenting their requirements strategic, reporting, functional, processes and pain-points that they are now facing. So there is no benchmark to compare.
2) They are told that their friend, uncle, neighbor and some big name company are using it. So they reckon well, if it is good enough for them it is good enough for me.
3) They are won over by a salesman who is a top class demonstrator with slick graphics and colors. And it looks cool and with sexy interface and yes, believes it or not its “look and feel” as MS Office.
4) And worst of all the go for the lowest bidder and squeeze every little margin there is from the vendors. This is surely a win-lose negotiation.
Remember ERP is not a panacea for all ills nor it is a quick fixed (of years of accumulated problems) It is just a tool and the other side of the equation is planning, management of process and users (employees) expectation.
If you buy cheap-you buy twice!
It's unwise to pay too much,
but it's worse to pay too little.
When you pay too much, you lose a little money-that is all. When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.
The common law of business balance prohibits paying a little and getting a lot-it can't be done. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.
JOHN RUSKIN (1819-1900)